Delivery Policy – ​​Aurélienne Paris

1. General Delivery Information

Aurélienne Paris offers reliable and fast delivery options worldwide. Delivery times begin once your order has been shipped and you receive your tracking number.

2. Delivery Methods and Prices

Please note:

• Delivery times indicated are estimates and may vary depending on peak periods, holidays or other exceptional circumstances.
• Orders placed online are not processed on weekends or public holidays .
• In case of high demand (sales, holidays, special promotions), shipping times may be extended.

3. Shipping of Orders

Processing Time

Orders placed Monday to Friday before 12pm (noon) are prepared within 2 to 5 working days .

Orders placed after 12 p.m. will be processed from the following business day , with dispatch within 2 to 5 business days as well.

Orders placed on weekends or public holidays will be processed the next business day .

Once your order has been shipped, you will receive an email with your tracking number to follow the progress of your package.

4. Order Tracking

Once your order has been shipped, you will receive an email containing your tracking number allowing you to follow the progress of your package.

Please allow up to 48 hours for tracking activation after shipment.
If you can't find your tracking number, check your "Spam" folder .

5. Delivery Conditions

• Most orders require a signature upon delivery . If no one is present at the address provided, a calling card may be left.
• In case of absence , you will need to contact the carrier to reschedule a delivery or collect your package from the indicated collection point.

6. Customs Duties and Taxes

• Aurélienne Paris does not cover customs fees or import taxes that may apply in certain EU countries. These fees remain the customer's responsibility.
• In case of refusal to pay customs fees, the package will be returned to the sender or destroyed by local customs . No refund will be made in this case.

7. Returns and Undeliverable Packages

Return to Sender (Return to Warehouse)

If a package is returned to our warehouse for one of the following reasons:

• Incorrect or incomplete address provided by the customer
• Prolonged absence during delivery
• Unclaimed package at the relay point

A credit will automatically be issued for the value of the returned items, excluding initial shipping charges.

To learn more about our return policy, visit our dedicated page:
Refund Policy

8. Delays and Lost Packages

• Aurélienne Paris cannot be held responsible for delivery delays caused by circumstances beyond our control (customs, strikes, weather conditions, busy periods, etc.).
• In the event of a package being lost or stolen after delivery confirmation , we cannot be held responsible and no refund will be made.
• For any questions regarding a package in transit, please contact the carrier listed in your tracking email directly.

9. Orders with Pre-Order Items

If you purchase an in-stock item at the same time as a pre-order item, your entire order will be shipped together , upon receipt of the pre-order product.

If you wish to receive available items immediately, we recommend placing separate orders .

Please note: Pre-orders cannot be cancelled once placed .

If you have any questions or need assistance, please do not hesitate to contact us at Contact@AurelienneParis.com .