Shipping Policy – Aurélienne Paris

1. General Shipping Information

Aurélienne Paris offers reliable and fast shipping options worldwide. Delivery time starts once your order has been shipped and you have received your tracking number.

2. Shipping Methods and Rates

Please note:

• The indicated delivery times are estimates and may vary depending on peak periods, public holidays, or other exceptional circumstances.
• Orders placed online are not processed on weekends or public holidays.
• In cases of high demand (sales, holidays, special promotions), shipping times may be extended.

3. Order Processing

Processing Time

Orders placed Monday to Friday before 12 PM (noon) are prepared within 1 to 3 business days.

Orders placed after 12 PM will be processed starting from the next business day, also with a shipping time of 2 to 4 business days.

Orders placed on weekends or public holidays will be handled on the next business day.

Once your order is shipped, you will receive an email with your tracking number to follow the progress of your package.

4. Order Tracking

Once your order has shipped, you will receive an email containing your tracking number, allowing you to monitor the progress of your package.

Please allow up to 48 hours for tracking to activate after shipment.
If you cannot find your tracking number, please check your "Junk Mail" (Spam) folder.

5. Delivery Conditions

• Most orders require a signature upon delivery. If no one is present at the indicated address, a delivery notice may be left.
• If you are absent, you will need to contact the carrier to reschedule a delivery or pick up your package at the specified pickup point.

6. Customs Duties and Taxes

• Aurélienne Paris does not cover customs fees or import taxes that may be applied in certain EU countries. These fees remain the responsibility of the customer.
• If payment of customs fees is refused, the package will be returned to the sender or destroyed by local customs. No refund can be issued in this case.

7. Returns and Undeliverable Packages

Return to Sender (Return to Warehouse)

If a package is returned to our warehouse for any of the following reasons:

• Incorrect or incomplete address provided by the customer
• Extended absence during delivery
• Unclaimed package at the relay point

A store credit will be automatically issued for the value of the returned items, excluding initial shipping costs.

For more information on our return policy, please visit our dedicated page:
Refund Policy

8. Delays and Lost Packages

• Aurélienne Paris cannot be held responsible for delivery delays caused by circumstances beyond our control (customs, strikes, weather conditions, peak periods, etc.).
• In case of a lost or stolen package after delivery confirmation, we cannot be held responsible, and no refund can be issued.
• For any questions regarding a package in transit, please contact the carrier indicated in your tracking email directly.

9. Orders with Pre-order Items

If you purchase an in-stock item at the same time as a pre-order item, your entire order will be shipped together, once the pre-ordered product is received.

If you wish to receive available items immediately, we recommend placing separate orders.

Please note: Pre-orders cannot be cancelled once placed.

If you have any questions or need assistance, please do not hesitate to contact us at Contact@AurelienneParis.com.